Bank of Communications Tianjin Branch takes multiple measures to improve payment service levels
[ad_1]
In order to better meet the diverse payment needs of the elderly, foreigners coming to China and other groups, and to continue to improve the payment environment, Bank of Communications Tianjin Branch actively implements the “Opinions of the General Office of the State Council on Further Optimizing Payment Services and Improving Payment Convenience”. The branch formulated an action plan to optimize payment services and improve payment convenience, and established a payment service improvement working group to take multiple measures to optimize payment services, improve payment convenience, and better serve society and people’s livelihood.
Focus on key areas to optimize the overseas bank card acceptance environment
Focus on key places and key merchants, focus on increasing the proportion of merchants accepting foreign card purchases, form a list of target merchants and marketing plans, and promote the opening of foreign card purchasing functions for existing key merchants door by door. At present, the acceptance coverage rate of outdoor card acquisition at key merchants has reached 100%. Strengthen merchant inspections to ensure that machines support contact, contactless and mobile PAY payment methods of mainstream international card organizations, ensure that machines are placed accurately and business is accepted normally. Post and update relevant acceptance signs for wild cards and digital renminbi in a timely manner to facilitate user identification and use. Publicity materials such as the Chinese and English bilingual versions of the “Payment Service Guidelines for Foreigners Coming to Tianjin” and “Payment Guidelines for Overseas Visitors to China” are placed in the hall to fully introduce business functions such as card payment, scan code payment and digital renminbi to foreigners coming to China. Meet the diverse payment needs of customers.
Smooth account opening process and improved account services
Based on the principle of “open as soon as possible”, we will open personal bank accounts for overseas personnel who meet the review requirements. Currently, all outlets can provide simple account opening and short-term tourist visa account opening services. In a prominent position in the hall, each outlet displays the foreign language account opening service guide and personal tax resident status declaration document to facilitate customers to understand relevant policies and procedures in a timely manner and effectively improve the experience of overseas customers in China.
Improve cash supply and optimize cash usage environment
We continue to improve cash services at outlets. All outlets can provide “coin purse” services to various merchants, taxi drivers and other customers who use small currency. Currently, a total of 1,314 coin purses have been issued. Strengthen the rectification of publicity on the rejection of RMB, and branch staff go to key cash usage scenarios such as supermarkets, grocery stores, express delivery points, and parking lots, carry out publicity on policies related to the prohibition of rejection of cash, and guide merchants and account-opening entities to promise not to violate the law by refusing to accept cash. behavior to further optimize the environment for using RMB cash. All self-service equipment can accept foreign card cash withdrawals, and designated personnel will monitor the operating status of self-service equipment to strengthen the operation and maintenance of self-service equipment to ensure efficient and stable financial services for self-service equipment.
Bridging the digital divide and improving aging-friendly services
Business outlets have set up barrier-free ramps, provided caring seats, reading glasses, magnifying glasses and other convenient service facilities to assist the elderly, comprehensively improving the service environment for the elderly. Fully respect the preference of the elderly for using passbooks, and meet the needs of elderly customers for using passbooks to handle business by retaining passbooks and other important blank vouchers, equipping debit cards with transaction details and account books, and retaining passbook usage channels on self-service machines. The business outlets also provide door-to-door service with portable mobile terminals for older customers with limited mobility, continuously expand the layout of customer self-service channels suitable for the elderly, and provide “care version” interfaces such as mobile banking to improve operational convenience.
Bank of Communications Tianjin Branch will continue to fulfill its social responsibilities as a major state-owned bank and actively implement the concept of “paying for the people”. It will optimize the overseas bank card acceptance environment, increase cash service support, improve the convenience of mobile payments, and promote foreigners coming to China. We will continue to make efforts in aspects such as the convenience of personnel opening accounts to further enrich, improve and enhance the level of payment services.
[ad_2]
Source link
