Documentary of Ping An Property & Casualty Tianjin Branch’s fight against typhoon and rain: Move after hearing of “flood” and stick to the front line!
[ad_1]
Recently, the Tianjin area was affected by a typhoon, and the precipitation increased sharply. Ping An Property & Casualty Tianjin Branch actively responded to the emergency work deployment of the group and the head office. Contingency plans, fully coordinate rescue and service resources, and do a good job in service guarantee during flood control.
Ping An Property & Casualty Tianjin Branch quickly implemented emergency measures such as customer screening and emergency rescue. As of 24:00 on August 6, a total of more than 5,000 disaster-related reports have been received, more than 550 survey vehicles have been dispatched, more than 620 survey manpower have been invested, and 532 directional rescue vehicles from cooperative units have been dispatched. In the face of the sudden rainstorm, Ping An Property & Casualty Tianjin Branch carried out emergency response work in an orderly manner, urgently opened a green channel for claims settlement, launched a number of emergency service measures, and conscientiously did a good job in comforting customers. More than half of the cases have now been closed. , Thoughtful and meticulous service makes people deeply feel that “insurance is by your side”.
quick response Comprehensively do a good job in storm disaster response
The Tianjin Branch conscientiously implements the deployment of the municipal party committee, the municipal government and the regulatory authorities, effectively plays the role of insurance risk reduction and loss protection, and actively uses scientific and technological means to empower multiple scenarios such as early warning, disaster prevention, rescue, and claim settlement. Timely launch the disaster weather emergency plan, use the Eagle Eye system DRS2.0 to predict and evaluate the disaster situation, establish a 24-hour on-duty system for claims adjusters, respond to customers’ reporting and investigation needs in real time, and cooperate with several cooperative units to provide emergency rescue in key disaster-stricken areas Serve.
In order to do a good job in risk prevention and investigation during the flood season and to meet the peak of flood discharge, the company organized a special risk investigation and reduction deployment meeting, organized organization, sales, and two-core personnel to visit all risky corporate customers in the flood discharge area, rationally allocated resources, and cooperated with the government and enterprises Do a good job in flood prevention and disaster relief and risk reduction investigations to ensure that risk reminders and prevention work are in place in a timely manner, and minimize risks to the greatest extent. Since the flood season, the company has issued 1,280 rainstorm warnings, 230 flood warnings in the Haihe River Basin, and 724 flood warnings in flood discharge areas. Among them, it has provided one-on-one disaster prevention and loss prevention services for 130 key enterprises, and conducted 44 on-site visits to identify problems and risks. There were 10 hidden dangers, and 3 key engineering projects were assisted in carrying out typhoon risk inspections. The general manager’s office of Ping An Property & Casualty Tianjin Branch also led a team to Xinkou Town, Xiqing District, visited related companies, held discussions with Xinkou Town government and relevant company leaders, and introduced Ping An Property & Casualty’s catastrophe emergency response mechanism and claim settlement service measures , and on-site deployment of targeted risk inspections and disaster prevention and reduction work.
In addition, the company relies on the Ping An Good Car Owner APP, Ping An Property & Casualty Tianjin Official Weibo, WeChat Moments and other channels to push disaster warnings during the flood season. Protect property safety, guide car owners and related companies to report and settle claims online if there is a disaster, and effectively provide risk reduction services. As of August 6, the disaster warning has been forwarded and shared more than 2.6 million times through the Ping An Car Owner APP, official Weibo, WeChat, etc., reaching a total of about 900,000 people.
Three warm service “Peace Guardian” is always by your side
The flood situation is an order, and the responsibility is heavier than Mount Tai. After the rainstorm, Ping An Property & Casualty Tianjin Branch devoted all its efforts to rescue and relief work. More than 100 claims adjusters came to work, and online + offline were closely linked to build a solid and powerful “protective wall” for disaster-stricken customers with practical actions.
The remote operation team of the Consumer Rights Protection Department of the branch took advantage of the online claim settlement service to ensure that all cases were first contacted with customers within 5 minutes, and a cooperative tow truck was arranged for rescue within 15 minutes. They worked continuously for 5 days and nights to help customers through the most convenient, An efficient way to deal with accidents in the first time. Up to now, the remote team has handled 449 cases of flooded vehicles, and the fastest processing time for a single case is 7 minutes. Sun Yanhao in the job post was accidentally infected with keratitis due to long-term exposure to electronic screens. Under such circumstances, he still stuck to his post for 48 hours. The owner provided warm service and companionship.
It is reported that on August 1, during the process of handling the case, the claims adjuster He Xinlei found a wading vehicle parked in a deep water area and called for rescue. He Xinlei immediately stepped forward to ask the owner of the accident and found that the owner had no experience in dealing with vehicle wading accidents. He assisted him in the accident report. After the report was completed, he took the initiative to help the owner push the vehicle from the deep water area to a safe area to ensure that the vehicle would not be damaged again due to long-term soaking in water. Like He Xinlei, more than a hundred Ping An claims adjusters who are fighting in various areas of Jinmen, regardless of wind and rain, travel day and night, running around the streets and alleys of the city, with love and persistence, to help disaster-stricken car owners get rescue and claim settlement as soon as possible.
In terms of agricultural insurance, on August 2, the branch office received a report from the affected farmers, saying that their corn fields had been hit by heavy rain, and there was a lot of water in the fields, and corn seedlings were flooded in a large area. Liu Jiayuan, an agricultural insurance claims adjuster, responded When the task arrived, he immediately went to the waterlogged farmland to survey the water and record the losses of the farmers. Due to the different depths of the waterlogged in the fields, Liu Jiayuan insisted on completing the records in cold water despite the difficulties, and quickly assisted the farmers to complete the follow-up claim application process.
A difficult one, P Plus support. On August 3, a warehouse in Douzhuang Town, Zhuozhou City was flooded with books worth hundreds of millions of yuan due to a flood, and customers were extremely anxious. After receiving the report, the branch company attached great importance to it, and dispatched a working group to Zhuozhou on August 4th. They waded through the water and walked 1 kilometer, and took an “engineering vehicle” to enter the accident scene. At the scene, it could be seen that the overall warehouse was flooded with about 1.5 meters of water, and a large number of books We are in urgent need of rescue. Due to the lack of manpower and material support in the local area, the working group did not hesitate to take out the only 6 boxes of mineral water and all the food they brought to the customer. At the same time, they helped the customer rescue the damaged books. The customer saw the situation very touched. In response to this case, the branch company urgently launched the catastrophe quick compensation procedure, completed the loss assessment on the same day, and reached a compensation intention with the customer. Ping An people took action to help the customer resume production as soon as possible to relieve the urgent need.
Whether it is the front-line surveyors and claims adjusters, or the underwriting and support personnel in the rear, every Ping An employee is fulfilling the original intention and commitment to customers with practical actions, weaving a “safety net” for every Ping An customer , hold up the “umbrella”.
Ping An Property & Casualty Tianjin Branch will continue to adhere to the “people-centered” development concept and provide customers with simpler, more efficient and warmer service experience.
[ad_2]
Source link