Fude Life Insurance Tianjin Branch launches the 2024 “3-15” financial consumer rights protection education and publicity campaign

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　　exist2024YearOn the occasion of the “3.15” International Consumer Rights Day, in order to effectively enhance consumers’ financial literacy and risk prevention awareness, promote the construction of a culture of integrity, and create a harmonious and healthy financial consumption environment, the Tianjin Branch of Fude Life Insurance will be held on “3.15” “During the period, the 2024 “3·15” financial consumer rights protection education and publicity campaign with the theme of “Financial consumer protection is around to protect rights and prevent risks” was carried out throughout the jurisdiction. The company disseminates insurance concepts with a “consumer-centered” approach, strengthens risk warnings, guides consumers to further improve their risk prevention awareness and ability to safeguard their rights in accordance with the law, enhances the consumer protection awareness of cadres and employees, and effectively safeguards the legitimate rights and interests of consumers.

　　1. Carry out various forms of publicity and education activities

　　The company will use workplace publicity, self-owned media publicity, and integrate external media resources to broaden publicity channels, innovate publicity models, expand publicity groups, actively carry out insurance knowledge popularization and education to consumers, and actively innovate and promote relevant activities. formMulti-channel, multi-level,Diverse forms of three-dimensional publicity.

　　The company will organize“Financial executives talk about consumer protection”, “Voice of consumer protection spreads to Tianjin”, “3.15 Declaration of Integrity”, “Stop the voice and walk together”, “Five Entries of Financial Knowledge” and online education and publicity activities to strengthen key areas and special areas. Group education and publicity, creating an offline consumer protection education and publicity area,Strengthen the popularization of consumer insurance knowledge and risk warnings,Enhance consumers’ understanding of insurance products and services and drive consumers to“Learn finance, understand finance, believe in finance, and use finance” guides consumers to enhance the concept of integrity, awareness of rules and spirit of contract, and jointly create a harmonious and beautiful financial consumption environment.At the same time, the company will organize and carry out consumer protection education and training for employees to enhance the overallmemberThe concept of consumer protection makes honesty and trustworthiness, making profits with justice, stability and prudence, integrity and innovation, and compliance with laws and regulations a conscious pursuit of the company’s employees.

　　2. Implementation“General Manager Reception Day” event.

　　Members of the branch general manager’s office and heads of institutions will receive consumers at the announced time and location, listen to consumers’ voices, understand consumer demands, focus on hot and difficult issues that consumers have strongly expressed, and improve financial service levels.

　　3. Smooth channels for rights protection complaints.

　　smoothRights protection complaint channels such as “letters, visits, emails, and the Internet” accept and handle consumer complaints in a timely manner and simplify business processes.

　　Fude Life Insurance Tianjin Branch will always be consumer-centered, solidly fulfill its main responsibilities, continuously improve service quality, optimize service levels, enhance the convenience, availability and sense of acquisition of financial services for the people, and promote the stability of the financial ecological environment healthy growth.

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