Minsheng Bank Tianjin Branch actively promotes the facilitation of payment services
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Minsheng Bank Tianjin Branch actively responded to the work requirements of the “Opinions on Further Optimizing Payment Services and Improving Payment Convenience” issued by the General Office of the State Council, deployed work related to optimizing payment services, established a special class to improve payment convenience, and coordinated efforts to open up the existing problems in payment services. Block off points, bridge the digital divide, strive to improve the multi-level and diversified payment service system, and provide more high-quality, efficient and convenient payment services for the elderly, foreigners coming to China and other groups.
“Coin Purse” Flexible Exchange
The branch insists on improving the quality of cash services, establishes and promotes grid-based cash management at outlets, conducts in-depth research on supermarkets, wet markets, self-employed and other merchants around the outlets, actively understands the change preparation situation, and successively configures “zero payment” for all business outlets within its jurisdiction. “Wallet” ensures an adequate supply of change, improves the convenience of using cash, maintains the order of RMB circulation, meets the daily needs of merchants and the public, and improves public satisfaction with cash services.
Convenient “age-friendly” services
The branch insists on providing aging-friendly services.All business outlets under its jurisdiction fully respect the usage habits and personal wishes of the elderly when conducting business transactions, retaining traditional paper passbooks, deposit receipts and other transaction media. The outlets maintain counter services on working days. When the elderly are inconvenient to use smart machines in the hall, they can Manual counters provide quick access to various services as needed. Minsheng Bank has launched the simplified version of mobile banking customized and developed for the elderly. The simplified version of the mobile banking APP displays clearer fonts and focuses on commonly used functions for the elderly to meet their immediate needs. At the same time, each business outlet has set up barrier-free passages, set up charity windows, set up special charity seats, and publicized the helpline number in a prominent position outside the outlet. The outlets provide free reading materials for the elderly and are equipped with medical kits, wheelchairs, reading glasses, magnifying glasses, blood pressure monitors and other convenient facilities, striving to provide convenient financial services to the elderly.
Green payment account service
The branch insists on providing account services and cash payment services for overseas residents in China. Recently, Tianjin Beichen Branch of China Minsheng Bank received 8 overseas students who came to China and needed to apply for debit cards for daily consumption and payment. After the branch service manager understands the customer’s needs, he immediately arranges a green channel to open an account for the customer, and proactively introduces payment service-related policies to foreign students. At the same time, he binds WeChat, Alipay, WeChat public accounts and other services to international students according to their needs. International students expressed satisfaction and recognition of Minsheng Bank’s convenient services.
Create a service promotion position
The branch insists on carrying out online and offlineOptimize payment servicesFor publicity work, all bank branches have placed relevant promotional posters and foldouts in eye-catching locations in the halls. Through LED rolling display screens, multimedia poster playback machines, etc., they have continuously played payment services, cash service promotion terms and video promotional videos, and comprehensively used a variety of Publicity methods and channels, regular promotion of payment services, and continuous improvement of awareness of payment services.
Serve the public and care about people’s livelihood. Minsheng Bank Tianjin Branch will adhere to the strategic positioning of “a bank that serves with heart”, deepen payment facilitation, improve the quality of cash services, continue to provide aging-friendly services, improve payment service levels for overseas residents in China, and effectively improve customer service satisfaction.
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