The implementation of “three exemptions” service technology at the counters of Fude Life Zhixiang makes insurance more warm
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“I didn’t expect your business to be so convenient, fast, and efficient.” Recently, Mr. Liu from Zhengzhou, Henan experienced the “Smart Counter” service of “no documents, no waiting, no filling in forms” of Funde Life Insurance , Thumbs up again and again.
Mr. Liu is a regular customer of Funde Life Insurance for many years, and his whole family has purchased various insurance products of the company. This time, due to his family’s illness and urgent need for money, Mr. Liu came to a branch of Funde Life Insurance to apply for a number of services such as partial collection of universal insurance policy and application for medical insurance claims. With the assistance of the comprehensive teller of “Smart Sharing Counter”, Mr. Liu quickly completed the business processing.
Zhixiang counters are fully launched and the counter service “zero distance”
When handling business at the traditional counter, the complete process is “customer visit the counter”, “verify information”, “fill in documents”, “acceptance at the traditional counter”, etc. After the “Smart Share Counter” is launched, customers only need to After “clients face the counter”, you can step forward to “Smart Enjoy Counter Acceptance”.
It is reported that Funde Sino Life’s “Smart Share Counter” service uses mobile tablet devices as the carrier and takes the “One Cabinet Access” system as the core to creatively transform traditional fixed physical counters into mobile and convenient electronic mobile counters. Through face recognition, OCR recognition and other advanced technologies to solve business process difficulties, a comprehensive counter service staff provides contract, security, claim settlement and other services for customers at the counter, which greatly improves the overall operation efficiency and customer service experience.
At present, this business has been fully launched in 35 branches of the company and 190 third-level institutions across the country. Since the pilot launch of the project in October 2020, as of the end of May this year, a total of 63 customers have been provided with preservation and claim settlement services. More than ten thousand times.
Empowering with customer-centric technology“good service”
In recent years, with the State Council’s “14th Five-Year Plan for Digital Economy Development”, the General Office of the Banking and Insurance Regulatory Commission’s “Guiding Opinions on the Digital Transformation of the Banking and Insurance Industry”, and the Insurance Technology “14th Five-Year Plan” Development Plan of the Insurance Industry Association of China And other documents have been released successively, formulating a clear roadmap for the digital transformation of the insurance industry. Under policy guidance, insurance technology has ushered in a window of accelerated development.
“Good service, in Funde!” Funde Life takes customers as the center, accelerates the application of innovative technology in the field of operation services, and creates electronic and intelligent insurance policy services from insurance application-claim settlement-preservation, and promotes customers. Double service quality and efficiency.
For example, in recent years, the company has vigorously built an intelligent dual-record system, intelligent underwriting system, video underwriting, cloud compensation, quick compensation, self-service claim, artificial intelligence claim settlement, real-time claim payment, life brocade management, online self-service security service, palm Security and other platforms and services, in addition, launched intelligent agent assistants, opened link sharing electronic return visits, electronic return visits after receipt signing and jumping, video return visits and other services, introduced localized speech recognition, text-to-speech and other intelligent technologies, and improved OCR images The scope of application of recognition, voice recognition and other technologies, etc., are multi-pronged and multi-measured. With the blessing of technology, we can provide customers with more comprehensive and convenient diversified insurance services.
Set sail on the new journey of Funde and firmly develop with high quality
The accelerated penetration of insurance technology has also promoted the insurance industry to move towards high-quality growth, and it is the same for Funde Life Insurance.
In addition to the operation side, under the background of the era of insurance + technology, Funde Life Insurance further integrates digitalization into all aspects of operation and management, and promotes the application of innovative technologies in multiple fields such as the management side and channel side to empower management and improve efficiency. Enabling channels to increase production capacity.
In 2023, Funde Life will enter its third new decade. Standing at the starting point of Funde’s new journey, Funde Life will continue to develop the new digital track and provide customers with rich products and warmer insurance services , to help deepen value transformation and high-quality development, and continue to create greater value for customers, employees, shareholders and society.
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