Prawo.pl: Financial compensation is due for a delayed flight
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Worth remembering before traveling for the holidays: for delayed flights, instead of compensation, carriers offer vouchers to be used to purchase subsequent tickets – however, this does not release them from the obligation to pay compensation – reports Prawa.pl.
If the difference between the scheduled time of arrival at the destination and the actual opening of the aircraft’s doors is at least three hours, passengers can apply for compensation from the airline for a delayed flight. Passengers also have the right to claim compensation in the event of flight cancellation and in a situation where the customer with a purchased ticket was not allowed to board the plane or did not make the transfer. The maximum amount that a passenger can receive is EUR 600 – explains Prawa.pl.
However, in practice, carriers have developed many solutions that are beneficial to them, which result in refusals to recognize claims, delays in settling claims or reducing their value – notes Prawa.pl.
When a flight is canceled, the carrier should refund the customer. The value of this amount should correspond to the ticket price. However, according to DelayFix, a law firm specializing in obtaining compensation from airlines for delayed or canceled flights, many airlines decide to refund the funds for the so-called “customer wallet” – to be used to purchase another ticket. The amount that the carrier should return to the passenger is not paid to him in cash. If the client wants to get money, he or she must take additional steps, reports Prawa.pl.
The DelayFix expert indicates that such actions on the part of the airline constitute illegal retention or even disposal of the client’s funds – in such a situation, compensation from the carrier is also due.
Meanwhile, even accepting a complaint in many cases involves delaying the payment of compensation.
“Moreover, it is worth knowing that the complaint should be considered within the statutory period of 30 days. Many airlines do not respect this deadline, responding after 60 or even 90 days or not responding to passengers at all. Such actions are intended to discourage passengers from asserting their rights,” explains Mariusz Białkowski, legal activities coordinator from DelayFix, on the Prawa.pl website.
Read more onPrawo.pl:
https://www.prawo.pl/prawo/opoziony-lot-a-odszkodowanie-dla-pasazera,523680.html
Information source: PAP MediaRoom
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